Shipping Policy

SHIPPING POLICY

Thank you for shopping with us. We are committed to processing and delivering every order carefully, securely, and efficiently. Please review the following shipping terms before placing an order.

1. ORDER PROCESSING

Orders are prepared within 1–2 business days after payment has been successfully confirmed.

Processing includes payment verification, product inspection, packaging, and preparation for shipment. Orders are not normally processed or shipped on weekends or public holidays.

Processing times may be extended during peak seasons, promotional events, inventory checks, or other periods of unusually high order volume.

2. SHIPPING RATES

Standard shipping is free of charge on orders with a merchandise subtotal of $50.00 or more. The free shipping threshold is calculated on the product subtotal after discounts and before any duties, taxes, or destination-specific charges.

For orders below $50.00, a flat standard shipping fee of $6.99 applies. The applicable shipping fee is always displayed at checkout before the order is completed.

If an expedited service, an alternative shipping option, or a destination-specific charge applies, the corresponding rate will be clearly disclosed at checkout. No charge will be added that has not been shown to you before you place the order.

Shipping fees do not include customs duties, import taxes, local handling fees, or other charges imposed by authorities or service providers in the destination country or region.

3. DELIVERY TIME

Standard delivery usually takes 7–15 business days after your order has been handed to the carrier. The table below gives typical estimates for our most common destinations; destinations not listed usually fall within the same range.

DestinationEstimated transit time
United States & Canada7–12 business days
United Kingdom & Ireland7–12 business days
European Union8–14 business days
Australia & New Zealand8–15 business days
Asia-Pacific (excluding restricted destinations)5–10 business days

Delivery times vary depending on the destination, carrier availability, customs clearance, local postal services, weather conditions, and other circumstances. Any delivery date or transit time displayed during checkout or provided after shipment is an estimate only and is not guaranteed.

Delays caused by customs inspections, transportation disruptions, public holidays, severe weather, local delivery conditions, or other events beyond our reasonable control may extend these estimates.

4. SHIPPING CONFIRMATION AND TRACKING

After an order has been processed and transferred to the carrier, shipping confirmation and tracking information will normally be provided.

Tracking information may require several business days to become active after the carrier receives the package.

Customers are responsible for monitoring tracking updates and responding promptly to any delivery instructions or carrier requests.

5. SHIPPING ADDRESS

Customers must provide an accurate and complete shipping address when placing an order.

Please carefully check the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country or region, and telephone number before completing the purchase.

We are not responsible for delays, failed deliveries, losses, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

Address changes cannot be guaranteed after an order has entered processing or has been shipped.

6. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price and are the responsibility of the recipient.

We do not control customs procedures or determine the amount of any applicable duties, taxes, or fees.

7. RESTRICTED AND SANCTIONED DESTINATIONS

We do not provide services, accept orders, process transactions, or ship products to any country, territory, region, person, or entity subject to applicable trade sanctions, embargoes, export controls, or other legal restrictions.

Orders involving a sanctioned or restricted destination, customer, payment method, recipient, or transaction may be rejected, cancelled, suspended, or refunded.

We may also decline shipment where delivery is prohibited by applicable law, payment service providers, financial institutions, logistics carriers, or regulatory authorities.

Restrictions may be updated from time to time in response to changes in applicable laws, sanctions programs, carrier coverage, or compliance requirements.

8. FAILED, REFUSED, OR UNDELIVERABLE PACKAGES

A package may be returned if it is refused, unclaimed, incorrectly addressed, or considered undeliverable by the carrier.

Where permitted by law, any return shipping costs, customs charges, handling fees, or other expenses resulting from an incorrect address, refusal, or failure to collect the package may be deducted from the refund.

If a package is returned to us, any eligible refund will be handled in accordance with the Return and Refund Policy.

9. LOST OR DAMAGED PACKAGES

If tracking shows unusual delays, loss, or delivery damage, please contact customer support and provide the order number and any available photographs or supporting information.

We may review the matter with the carrier before offering a replacement, refund, or other appropriate resolution.

A package marked as delivered by the carrier will generally be considered delivered. Customers should first check the delivery location, household members, neighbors, building reception, and local carrier before reporting the package as missing.

10. SEPARATE SHIPMENTS

Products from the same order may be shipped separately due to inventory availability, packaging requirements, warehouse location, or carrier arrangements.

If an order is divided into multiple shipments, separate tracking details may be provided. No additional standard shipping fee will be charged solely because an order is delivered in separate packages.

11. SHIPPING POLICY UPDATES

This Shipping Policy may be updated from time to time to reflect changes in shipping services, carrier availability, legal requirements, sanctions restrictions, or business practices.

The version displayed on this website at the time of purchase will apply to the relevant order, unless applicable law requires otherwise.

Contact Us

If you have any questions about this policy, your order, or our products, please contact our customer support team:

We usually reply within 1-2 business days.

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